Contact

Talk to a US-based specialist

Call us, email us, or send the form below. For pricing requests, include your endpoint count and platform mix and we will usually return a written quote the same business day.

Call +1 717 823 6666

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Send us a request

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Company

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Endpoints to manage Workstations plus servers. An estimate is fine.

State or time zone

What do you need?

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ITSupport RMM

401 W Lemon St
Lancaster, PA 17603
United States

Phone: +1 717 823 6666
Email: Info@itsupport-rmm.com

Business hours:
Monday–Friday, 8:00 AM – 8:00 PM ET
Closed on US federal holidays

Visits are by appointment. Please call ahead so the right person is available.

Which channel to use

Sales and pricing: phone or email; written quotes are returned by email
Trials: email with your endpoint count and the operating systems you need to test
Existing customer support: in-console tickets, email, or phone on Professional and Enterprise plans
Emergency, service-affecting incidents: the 24/7 number issued to Professional and Enterprise accounts at onboarding
Security disclosure: email with the subject line "Security disclosure"
Privacy requests: email with the subject line "Privacy request"

What happens after you contact us

A US-based specialist replies during published business hours, normally within one business day.
If you asked for pricing, you receive a written quote with the exact rate, minimum quantity, billing term and tax treatment.
If you asked for a demo, we schedule 30 minutes and prepare around the problems you described — not a generic deck.
Nothing is charged, and no subscription starts, until you sign an order form.

Existing customer support

Response targets and escalation paths are contractual, not aspirational. The full definitions are in the Service Level Agreement.

Support channels and target first-response times by plan, during published business hours unless noted.
Plan	Channels	Critical target	Standard target
Core	In-console tickets, email	4 business hours	1 business day
Professional	In-console tickets, email, phone, 24/7 emergency line	1 hour, 24/7	4 business hours
Enterprise	All Professional channels plus named technical account manager	30 minutes, 24/7	2 business hours

Before you open a ticket

Include the tenant name, hostname, the exact error text and the time the issue occurred in your local time zone with the zone named. Diagnostic bundles collected from the affected agent shorten resolution substantially.

Escalation

If a ticket is not progressing, reply asking for escalation and it moves to a senior engineer with management notified. Enterprise accounts can escalate directly through their technical account manager.

Platform status

Scheduled maintenance is announced in advance by email and in-console. During an incident, updates are published until resolution and followed by a written summary for affected accounts.