If you are two or three people supporting several hundred devices across multiple offices and a remote workforce, you need visibility and leverage, not another platform that requires a dedicated administrator. Core starts at $2.00 per endpoint per month on annual billing.
These are the four situations that come up in nearly every first call with an in-house team.
Without monitoring, the first indication of a failing disk, a full volume or a stopped backup service is a user complaint — usually at the worst possible moment. Baseline monitoring policies with realistic thresholds change the order of events, and automatic remediation removes a category of tickets entirely.
Cyber-liability insurers, auditors and boards now ask for patch evidence. Screenshots of Windows Update do not satisfy that request. Patch compliance reporting by device, severity and site gives you a document you can hand over without spending a weekend assembling it.
Remote and hybrid staff working from home networks, hotels and client sites are unreachable through legacy tools that assume a VPN. Because agents connect outbound over port 443, a laptop is supportable wherever it has internet access.
Hardware and software inventory with warranty and age data turns refresh budgeting from an argument into a report. Software inventory also surfaces the unlicensed installs and the abandoned applications nobody has patched in three years.
Enterprise endpoint-management suites are powerful and genuinely expensive to operate: they assume someone owns the platform full time. Most internal teams do not have that person, and hiring one costs more than the software.
ITSupport RMM is deliberately narrower. It does monitoring, remote support, patching, automation and reporting well, and it ships with defaults you can run on day one:
If your requirements genuinely extend into full device provisioning, application packaging at scale or mobile device management, we will tell you plainly that a different class of product belongs alongside us. We would rather be the right part of your stack than a bad fit for all of it.
Illustrative configurations based on annual billing rates published on our Pricing page. Your actual quote depends on your endpoint count and plan.
| Organization | Endpoints | Suggested plan | Estimated monthly | Estimated annual |
|---|---|---|---|---|
| Single-site professional services firm | 40 | Core | $80.00 | $960.00 |
| Manufacturer with two plants and an office | 180 | Core | $360.00 | $4,320.00 |
| Regional healthcare practice group | 220 | Professional | $858.00 | $10,296.00 |
| Multi-branch financial services company | 450 | Professional | $1,755.00 | $21,060.00 |
| Distribution business, several warehouses | 1,200 | Enterprise | Custom volume quote — request pricing | |
These rows are arithmetic examples using our published rates, not case studies, and they do not describe specific customers.
Configurations designed to support HIPAA safeguards for healthcare-adjacent organizations, PCI DSS scope control for card-handling environments, and NIST SP 800-171 practices for suppliers to the federal government. Evidence comes from patch, access and audit reporting.
Cyber-liability applications increasingly ask about patch cadence, MFA on administrative tools, and endpoint monitoring. The platform produces documentation for all three, and our support team can help you locate the right report.
Written quotes for budget cycles, W-9 on request, purchase orders accepted, ACH or card payment, and vendor security questionnaire support. Our address and phone number are on every page because you should be able to reach a real company.
Support hours run Monday to Friday, 8:00 AM to 8:00 PM Eastern, which covers the business day from the East Coast through the Pacific. Professional and Enterprise plans add a 24/7 emergency line for service-affecting incidents.
For US accounts, telemetry, inventory and session metadata are processed and stored in US data center regions. Retention by data type is documented in the Privacy Policy.
Running co-managed IT? Scoped roles let your outsourced provider work in the tenants and device groups you assign while your internal team keeps organization-level control and full visibility of every action taken.
Professional features on up to 50 endpoints for 14 days, no credit card required, no automatic conversion to a paid plan. Full terms on the Pricing page.
+1 717 823 6666 · Info@itsupport-rmm.com