ITSupport RMM gives managed service providers and internal IT teams one console for monitoring, patching, remote access, automation and reporting across Windows, macOS and Linux — starting at $2.00 per endpoint per month on an annual plan.
A single lightweight agent covers Windows 10/11, Windows Server 2016–2025, macOS 12 and later, and major Linux distributions including Ubuntu, Debian, RHEL, Rocky and AlmaLinux.
Published per-endpoint rates, a minimum of 25 endpoints, month-to-month or annual billing, and volume tiers from 1,000 endpoints. No hidden modules that unlock later at a premium.
Business-hours coverage across ET, CT, MT and PT, US data residency by default, and reporting formats that fit co-managed IT and client-facing MSP work.
Monthly plans can be cancelled at any time. Annual plans include a 30-day money-back window on the first invoice, described in plain language in our Refund & Cancellation Policy.
ITSupport RMM is not a monitoring dashboard bolted onto a remote-control tool. Monitoring, remediation, patching and reporting share the same inventory, the same policy engine and the same audit trail.
Track CPU, memory, disk health and capacity, services, processes, Windows event logs, scheduled task failures, certificate expiry and SNMP network devices. Thresholds are set per policy, with escalation chains, maintenance windows and alert de-duplication so on-call engineers are not woken up twice for one root cause.
Unattended sessions for servers and workstations, attended sessions with end-user consent prompts, multi-monitor support, clipboard and file transfer, plus a background command shell for PowerShell and Bash work that does not require interrupting the user at all.
Approve, defer, stage and roll out OS updates and third-party application updates for common business software. Ring-based deployment, reboot control, per-client maintenance windows and patch compliance reporting that shows what is actually installed — not just what was approved.
Run PowerShell, Batch, Bash and Python scripts on demand, on a schedule, or as an automatic response to an alert. Self-healing tasks restart failed services, clear disk space and re-register agents before a human ever opens a ticket.
Hardware and software inventory, warranty and age tracking, license counts, executive summaries and SLA reports. Schedule PDF or CSV delivery per client, per site or per department, and export the same data through the API for your own BI stack.
Separate every client or business unit into its own tenant with inherited policies, scoped credentials, role-based access control, mandatory MFA and a full audit log of who connected to what, when, and what they ran.
The way IT is bought and delivered in the United States is specific: MSPs bill per endpoint or per user, co-managed IT teams share responsibility with an internal help desk, and clients in healthcare, finance, manufacturing and public sector work under regulatory frameworks that demand evidence, not promises.
ITSupport RMM is operated from Lancaster, Pennsylvania, and built for exactly that context. Our support hours follow the US business day from coast to coast, our documentation is written in American English for American procurement processes, and platform data for US customers stays in US data centers by default.
The onboarding plan we run with you is designed so your first sites report on day one and a full policy set is live within two weeks. Nothing here requires professional services fees.
Download a signed installer per tenant and push it with your existing tooling: Group Policy, Intune, a login script, an RMM you are migrating away from, or a one-line command for macOS and Linux. Agents check in over outbound HTTPS on port 443, so no inbound firewall rules or VPN changes are needed.
Start from our baseline monitoring, patching and security policy templates, then adjust thresholds, maintenance windows and approval rings per client or site. Policies inherit downward, so a change at the organization level reaches thousands of endpoints without touching them individually.
Attach automatic remediation to your noisiest alerts, connect your ticketing system so alerts become tickets with device context, and schedule the monthly reports your clients or your CFO actually read.
Every plan includes monitoring, remote access, patch management, automation, reporting and US-based support. You are not buying a base license and then paying again for the parts that make it useful.
Small internal IT teams and single-site businesses.
$2.00 / endpoint / month
Billed annually in advance. $2.50 per endpoint/month billed month to month.
MSPs and growing multi-site IT organizations.
$3.90 / endpoint / month
Billed annually in advance. $4.50 per endpoint/month billed month to month.
Fleets from 1,000 endpoints and regulated environments.
Custom volume pricing
Written quote based on endpoint count, contract term and required controls.
All prices are in US dollars and exclude applicable state and local sales tax. A 25-endpoint minimum applies to Core and Professional. Annual plans are invoiced in advance for the full term; monthly plans renew automatically each month until cancelled and can be cancelled at any time from the billing screen or by emailing Info@itsupport-rmm.com. See Pricing, Terms of Service and the Refund & Cancellation Policy for the complete terms.
We do not publish comparisons against named competitors, because their pricing changes and much of it is negotiated privately. What we can do is show the cost structures we are most often asked to replace, and let you run your own numbers.
| Cost element | Common in the market | ITSupport RMM |
|---|---|---|
| Per-endpoint monitoring | Published or quoted per endpoint, frequently with tiered feature gating | $2.00–$3.90 per endpoint/month, all core functions included |
| Per-technician seats | Additional monthly fee for each technician or concurrent session | $0 — unlimited technician accounts |
| Onboarding / setup | One-time implementation or training fee is common | $0 — guided onboarding included |
| Third-party patching module | Often licensed as an add-on | Included in Professional |
| Contract term | Annual or multi-year commitment frequently required | Month-to-month available; annual optional for a lower rate |
| Minimum commitment | Varies widely, sometimes 100+ endpoints or seat minimums | 25 endpoints |
About this comparison. The middle column describes commercial models we regularly encounter in requests for proposals and migration projects; it is a generalized summary of publicly published list prices and packaging as of the publication date of this page, not a statement about any specific vendor. Third-party pricing, packaging and discounts change frequently and negotiated pricing may differ substantially from list pricing. Verify current terms directly with any vendor you evaluate. Use our pricing estimator to calculate your own cost with ITSupport RMM.
An RMM platform holds privileged access to every endpoint you manage. We treat that as the highest-risk part of your stack and document exactly how it is protected instead of asking you to assume.
Correct. You are billed for monitored endpoints only. You can create as many technician and administrator accounts as your team needs, on any plan, at no extra cost. Role-based access control lets you keep permissions tight even with a large user list.
Any workstation, laptop or server with an active agent checking in during the billing period. Network devices monitored by SNMP through an existing agent are not billed as separate endpoints. Agents you uninstall stop counting from the following billing period.
The trial covers Professional features for up to 50 endpoints for 14 days. No credit card is required, and it does not convert into a paid subscription automatically. If you do not purchase, access ends and trial data is deleted within 30 days. Full terms are on the Pricing page.
Yes. Our agent can run alongside most existing RMM agents while you validate monitoring coverage, then you decommission the old one. Typical migrations run tenant by tenant over two to six weeks. Our onboarding guide walks through inventory reconciliation and policy mapping.
For US-based accounts, monitoring data, inventory and session metadata are processed and stored in United States data center regions. Retention periods per data category, and how to request export or deletion, are described in the Privacy Policy.
Book a 30-minute technical walkthrough with a US-based specialist. We will map your current stack, deploy a handful of test agents if you want, and give you written pricing for your endpoint count. No obligation, no pressure.
Call +1 717 823 6666 · Mon–Fri, 8:00 AM – 8:00 PM ET