Multi-tenant structure, inherited policies, per-client branding and reporting, and a licence model that does not tax you for hiring technicians. Priced at $3.90 per endpoint per month on Professional with annual billing.
For most US managed service providers, tooling is the second largest cost line after labor. When an RMM charges per endpoint and per technician and per module, your gross margin narrows precisely as you win larger clients.
Consider a provider managing 600 endpoints across 22 clients with eight technicians. Under a model that adds technician seats and separates third-party patching into a paid module, the monthly tool cost is composed of three variables that all grow as you scale. Under our Professional plan the calculation has exactly one variable: endpoints.
At 600 endpoints on annual billing that is $2,340 per month, or $28,080 for the year, with unlimited technician accounts and third-party patching included. You can verify the arithmetic with the estimator, and we will put the same numbers in a written quote.
Predictability matters as much as the absolute number. When your cost per endpoint is fixed and published, you can price your own managed service agreements confidently and defend them at renewal.
The second lever is labor. Every alert that resolves itself is a ticket that never consumes dispatch time, technician time or client patience. The automations MSPs typically implement in their first month include:
Because alerts, scripts and tickets share one data model, you can measure how many incidents were resolved without human touch and show that number in your quarterly business reviews.
Each client is a separate tenant with its own policies, credentials, scripts, reports and audit trail. Technicians see only the tenants their role grants, and cross-tenant data exposure is prevented at the data layer rather than hidden in the interface.
Define your standard workstation and server policies once at organization level. Override only what a specific client requires. A threshold change propagates to every inheriting endpoint without touching each tenant.
Client-facing reports, the end-user support portal and session consent prompts can carry your logo and company name, so your clients experience your brand rather than ours.
Endpoint counts per client are available in the console and through the API, so the number you invoice your client matches the number you were billed for. Export monthly for your PSA or accounting system.
Clone an existing tenant's configuration, generate a tenant-specific installer, deploy it with the client's existing tooling, and inherit your standard policies immediately. New client onboarding is measured in hours, not weeks.
When a client relationship ends, export their data, remove agents remotely, and close the tenant. Audit records are retained per your retention configuration so you can answer questions later.
US managed service providers are increasingly asked to demonstrate controls, not just deliver uptime. A dental group asks about HIPAA. A defense subcontractor asks about NIST SP 800-171 and CMMC. A retailer asks about PCI DSS scope. A regional bank sends a 200-question vendor security assessment.
ITSupport RMM is designed to help you answer those questions with platform evidence:
We are explicit about the boundary: these are controls and records that support your compliance program. They do not by themselves make any organization compliant, and we do not claim certifications on your behalf. What we do provide is documentation, security questionnaire support and, on Enterprise plans, a named contact who will work through vendor assessments with you.
Nobody switches RMM platforms casually. Here is the process we run, and what we will tell you if it is a bad idea for your situation.
Our agent runs alongside most existing RMM agents. You pick one low-risk tenant, deploy both, and compare monitoring coverage, alert accuracy and remote session quality against your current baseline for two weeks.
We work through your existing monitor sets, patch policies and scripts and map them to our equivalents. Anything without a direct equivalent gets documented so there are no silent coverage gaps.
Migrate in waves, reconciling agent counts after each wave. Most providers finish in two to six weeks depending on fleet size and client change-control requirements.
An honest caveat. If your current contract has significant remaining term, or your workflows depend on a proprietary integration we do not support, the sensible answer may be to wait for renewal or run a limited pilot. We will say so during evaluation rather than after you sign. Ask us about the specific integrations you depend on before you commit.
Bring your client count, endpoint count and current tool stack. We will show the configuration that matches your delivery model and give you written pricing.
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